Information We Collect

We only collect information that helps us provide better financial education services. Nothing more, nothing less.

Personal Information You Provide

When you interact with our services, you might share:

• Your name and contact details when you sign up for courses or resources
• Email address for programme updates and learning materials
• Payment information when enrolling in paid courses (processed securely through third-party providers)
• Educational background and learning goals to personalise your experience

Information We Collect Automatically

Like most websites, we collect some technical information automatically:

• Device and browser information to ensure our site works properly
• Usage patterns to understand which resources help learners most
• IP addresses for security and fraud prevention
• Cookie data to maintain your session and preferences

How We Use Your Information

Every piece of information we collect serves a specific purpose. We don't collect data just for the sake of it.

• Delivering educational content and course materials you've requested
• Sending relevant updates about programmes starting in autumn 2025 and beyond
• Improving our learning platform based on how students interact with materials
• Responding to your questions and providing support when needed
• Processing enrolments and managing your account
• Complying with legal obligations and protecting against fraud

Legal Basis for Processing

Under UK data protection law, we need a lawful basis to process your information. Here's what applies to our services:

• Contractual necessity: Processing your data to deliver courses you've enrolled in
• Legitimate interests: Improving our educational offerings and preventing fraud
• Consent: Sending marketing communications (you can withdraw consent anytime)
• Legal obligation: Keeping records required by UK education and financial regulations

Data Sharing and Third Parties

We work with carefully selected partners to deliver our services. Here's who might see your information:

Service Providers

We use trusted third parties for specific functions:

• Payment processors for secure transaction handling
• Email service providers for delivering course materials
• Cloud hosting services for platform infrastructure
• Analytics tools to understand how our content performs

All service providers are contractually bound to protect your data and can only use it for the specific purposes we've authorised.

Legal Requirements

We may share information when required by law, such as responding to court orders or complying with regulatory requests from UK authorities.

Your Rights

UK data protection law gives you significant control over your personal information. You have the right to:

• Access: Request a copy of the personal data we hold about you
• Rectification: Ask us to correct inaccurate or incomplete information
• Erasure: Request deletion of your data in certain circumstances
• Restriction: Ask us to limit how we use your information
• Portability: Receive your data in a structured, commonly used format
• Objection: Object to processing based on legitimate interests
• Withdraw consent: Stop receiving marketing communications anytime

Data Security

We take security seriously and implement multiple layers of protection:

• Encryption of data in transit and at rest using industry-standard protocols
• Regular security audits and vulnerability assessments
• Access controls limiting who can view personal information
• Secure backup systems to prevent data loss
• Staff training on data protection and security practices

While we work hard to protect your information, no system is completely secure. We recommend using strong passwords and keeping your login credentials confidential.

Data Retention

We don't keep your information longer than necessary. Here's our approach:

• Course enrolment data: Retained for six years after programme completion to comply with UK educational records requirements
• Marketing preferences: Kept until you unsubscribe or request deletion
• Website analytics: Aggregated and anonymised after 26 months
• Support communications: Retained for three years for quality assurance
• Payment records: Kept for seven years as required by UK tax law

When retention periods expire, we securely delete or anonymise your information.

International Data Transfers

Your data is primarily stored and processed within the United Kingdom. When we use service providers based outside the UK, we ensure appropriate safeguards are in place:

• Standard contractual clauses approved by UK authorities
• Adequacy decisions recognising equivalent data protection standards
• Additional security measures for transfers to countries without adequacy decisions

Cookies and Tracking

We use cookies to make our website work properly and understand how people use our services. You can control cookies through your browser settings.

Essential Cookies

These are necessary for basic site functionality. They remember your login session and preferences. We can't provide our services without these.

Analytics Cookies

These help us understand which resources are most helpful and where we can improve. We use anonymised data wherever possible.

Marketing Cookies

These track your interests to show relevant information about upcoming courses. You can opt out of these through your cookie preferences.

Children's Privacy

Our services are designed for adults seeking financial education. We don't knowingly collect information from anyone under 16 without parental consent. If we discover we've collected such information, we'll delete it promptly.

Changes to This Policy

We review and update this policy periodically to reflect changes in our practices or legal requirements. When we make significant changes, we'll notify you via email or through a notice on our website.

The current version is always available at feronylavexa.com/data-protection-policy.html. Check back occasionally to stay informed.

Complaints and Concerns

If you're unhappy with how we've handled your information, please contact us first. We'll do our best to resolve any concerns.

You also have the right to lodge a complaint with the UK Information Commissioner's Office (ICO), the supervisory authority for data protection matters in the United Kingdom.